Heiden Watch Winder - Out of Warranty Repair Service

Heiden Watch Winders will repair your out of warranty watch winder and ship it back to you. Customer is responsible to shipping to us. We are not responsible for watch winders damaged during shipping to us, so please insure and package securely.

After ordering this service, we will contact you with instructions for service. Repairs will take approximately 1-2 weeks after we receive it.

Note: We no longer service models starting with AB or HDS (Heiden Prestige and Vantage) which have been discontinued.

2023 Holiday Shipping Information

Holiday Return Policy
For the 2023 holiday season, we will be extending our return/exchange period until January 31, 2024 for purchases made on or after November 16, 2023.

Last days to order for Christmas delivery
Service	Date
UPS Ground	December 15, 2023 before 8AM PST
UPS 3 Day Select	December 19, 2023 before 8AM PST
UPS 2nd Day Air	December 20, 2023 before 8AM PST
UPS Next Day Air Saver	December 21, 2023 before 8AM PST

We will be closed on December 25 and January 1.

Shipping:

Leaves our warehouse on the same or next business day.

Standard Shipping:

You should receive your products within 1-5 business days with Ground shipping from the day you order them.

Expedited Shipping:

We offer Next Day Air, 2nd Day Air, and 3 Day Select shipping for all items.

Returns and Exchanges

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unused or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include all original packaging and be in the same condition as when it was received. If the item is not returned in new and unused condition or does not contain all materials included with the shipment, a 15% restocking fee will be charged. Merchandise must be returned within 30 days of receipt of merchandise.More details